Privacy Policy

Last updated Aug 16, 2021

This Privacy Policy explains how MyAdvocate collects, uses, and discloses information about you. This Privacy Policy applies to the services and products (collectively, the “Service”) provided by MyAdvocate (“MyAdvocate,” “our,” or “we”) via MyAdvocate’s site and mobile application. 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Service or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Collection of Your Information

Information You Provide to Us

When you create an account, we ask that you provide your name, email address, and other personal information. Our Service is a productivity tool designed to consolidate your day-to-day activities in one, easy-to-reference place. Accordingly, when you use our Service, you may input information about your day-to-day activities, including information about your bank accounts, appointments, credit card information, account details, and other similar information. We also collect information when you participate in interactive features on our Service (like sending a message through our Service), fill out a form, participate in a promotion, request customer support, or otherwise communicate with us.  

Information We Collect Automatically When You Interact with Us

When you access or use our Service, we automatically collect certain information, including:

Transactional Information

When you make a purchase (including paying subscription fees), we collect information about the transaction, such as purchase price, and date and location of the transaction.

Device and Usage Information

We collect information about how you access our Service, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Service, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Service.

Location Information

We may derive the approximate location of your device from your IP address.  In accordance with your device permissions, we may also collect information about the precise location of your device.  You have the ability to stop the collection of precise location information at any time (see Your Choices below for details)

Information Collected by Cookies and Similar Tracking Technologies

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information about you from third parties, including but not limited to publicly available sources.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address.

Use of Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service; 
• Personalize and improve your experience on our Service;
• Send you technical notices, security alerts, and support and administrative messages; 
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by MyAdvocate and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt-out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Service; 
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
• Personalize the advertisements you see when you use our Service based on information provided by our advertising partners;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of MyAdvocate and others;
• Debug to identify and repair errors on our Service; 
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We share personal information in the following circumstances or as otherwise described in this Privacy Policy: 

• We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, videoconferencing, fraud prevention, customer service, and marketing and advertising.
• We share personal information with other users of our Service when you make content available in publicly-accessible areas of our Service. This will be made clear to you when or if this feature is provided and you choose to use it.
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of us, our users, the public, or others.
• We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 
• We share personal information with your consent or at your direction.

We also share aggregated or de-identified information that cannot reasonably be used to identify you.

Social Sharing Features

Our Service may offer social sharing features and other integrated tools (such as the Facebook “Like” button).  Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Service and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Service and other websites], and better understand your online activity. [For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.]

Data Retention

We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Your Choices

Account Information

You may update and correct certain account information you provide to us at any time by logging into your account, emailing us at  support@MyAdvocate.com.  If you wish to delete or deactivate your account you may do so at any time by emailing support@MyAdvocate.com, but note that we may retain certain information as required by law or for legitimate business purposes.  We may also retain cached or archived copies of information about you for a certain period of time.

Location Information

When you first launch any of our mobile applications that collect precise location information, you will be asked to consent to the application’s collection of this information.  If you initially consent to our collection of this location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.  If you do so, certain features thereof, may no longer function properly.  

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of the Service.

Communications Preferences

You may opt out of receiving promotional emails from MyAdvocate by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us

If you have any questions about this Privacy Policy, please contact us at  support@MyAdvocate.com.